Buyer Protection
Shipping Insurance
Porch pirates got you nervous? Ordering something fragile? Our marketplace partners come from all over the globe, so there are lot's of opportunities for unfortunate events. Rest assured, you can protect your purchases of any value, right from the checkout page.
How to Add Coverage
When you add an item to your cart, you'll see an option above the checkout button inviting you to add shipping protection for a for a fraction of the cost of the cart value. Clicking the checkbox will add a new item to your cart from Route Shipping Insurance. You'll receive a confirmation email from Route that you are protected and a link to use for filing claims. If for whatever reason the order does not reach you, gets damaged before arriving or stolen from your porch, you can claim a refund from Route. Route responds to claims within 24 hours and processes claims usually within 5 days. Route is backed by providers within the London insurance group, the world's leading insurance marketplace.
Product Replacement/Accident Insurance
We understand how important it is for you to protect your investments. That's why we've partnered with Clyde to offer you extended warranty protection underwritten by Lyndon Southern Insurance Company. Through Clyde's Protection Plan, your items are protected from accidents such as drops and spills that occur for up to 1 year after you purchase!
Click here to view protection plan details or to file a claim.
How to Add Coverage
- Select your plan while viewing product details for covered items. You'll see the "add product coverage" options above your "add to cart" button.
- After you add an item to your cart, a popup window will appear prompting you to add protection to your covered item.
- At checkout, you'll get one final chance to purchase coverage before submitting your order. Take it!
Returns/Refunds
Sometimes things just aren't what you thought they'd be. We understand. That's why as part of our exclusive Signature Program benefits, we offer our "Any Excuse" 30-day return policy to soothe that buyer's remorse. If you need to request a refund or initiate a return follow the steps below:
How to Request Refund
- Be sure you are a member of the Signature Program
- Email us at info@shopvelvetsignature.com with the subject "Refund for [Insert Your Order #] within 30 days of
- We may or may not request you to return the item to finalize the payout process. Details will be included in our emailed response to your initial request.
Click here to purchase a membership or email us at info@shopvelvetsignature.com to see if your bar crawl history qualifies you for membership.
Important disclaimer: Velvet Signature LLC ('We') is not affiliated with any of the aforementioned providers and in no way attest to the value or service provided by any third-party. We aim to partner with honest and reputable companies. If for any reason you have an issue or are dissastified with service from one of our partners, please contact us immediately at support@shopvelvetsignature.com and notify us within 3 business days of the incident. We take our customer service seriously and want to ensure the best experience possible.